Compensation Fund

Protection up to €20,000 per complaint for traders of broker members.

Overview

The Fund provides additional protection for eligible decisions issued under our dispute resolution rules.

It is a safety backstop — not insurance — and applies when a member broker fails to honor a monetary award.

Download Rules (PDF) File a Complaint
Compensation fund illustration

Key points

Coverage limit

Up to €20,000 per complaint, subject to the Fund’s available balance and applicable rules.

Eligibility

Only final awards in favor of traders against current member brokers qualify.

Trigger

Activated when a member broker fails to pay an enforceable award within the set deadline.

How it works

  1. You file a complaint and the case is decided under IIRA rules.
  2. If the decision awards you a payment and the broker does not pay, the Fund may step in.
  3. Payouts are limited to the award amount or the Fund cap, whichever is lower.

Exclusions

  • Claims outside the scope of IIRA rules.
  • Indirect, punitive, or consequential damages.
  • Cases where fraud by the claimant is established.

Need to start a case?

Check your broker’s membership status and file your complaint online.

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